Experienced Parts Advisors - Mallusk & Portadown
Experienced Parts Advisors
TBF Thompson DAF Trucks – Mallusk & Portadown
Reporting to: Parts Manager
Job Locations – Mallusk & Portadown
We are currently looking to recruit experienced Parts Advisors for our team in Mallusk and also Portadown. Reporting to the Parts Manager, you will be responsible for dealing with customers both at the counter and over the phone taking responsibility for each sales lead you receive.
Our people are our greatest asset, and we train to the highest standard and they are considered to be the best in the truck industry.
The Parts Advisor’s role is to ensure accurate identification of customer’s needs for parts by means of knowledge of the products, parts catalogues and computer stock lists. The role will be required to conduct all transactions with customers in a courteous, professional and timely manner, ensuring the customer leaves with confidence with the accurate advice given on products.
Other duties will involve:
• Receiving and identifying stock.
• To check goods from suppliers.
• To correctly locate items in the stores.
• To conduct all transactions with customers with the utmost courtesy.
• Implementation of pricing structure as applicable.
• To ensure that all required parts for any particular repair or service and additional accessories are offered to customers.
• To ensure stock is kept secure and in first class condition.
• Ensure that a receipt, payment or authorised signature is received for all issues.
• To ensure that all customers are shown the utmost courtesy and consideration.
• To ensure that all products are in first class condition and suitable for use when purchased.
• To ensure stock is only issued in accordance with policy regarding payment or charge.
• To maintain stock control.
• To ensure all paperwork, documentation and requisitions are properly recorded within the stock control system.
• To ensure that all credit sales are made to an authorised signatory and approved account.
• To keep all parts catalogues, manufacturer lists etc. updated and tidy.
• To notify the parts leader, or applicable senior leader, of any difference noted when inspecting incoming goods.
• To ensure all transactions take place according to dealership policy.
• To carry out other duties as required from time to time.
Knowledge required:
• Proven experience in a customer facing role.
• Previous experience in a parts department role.
• Previous experience of the franchise or truck industry.
Skills required:
• Excellent customer service skills.
• Ability to build a rapport with customers.
• Ability to work as part of a team.
• Ability to plan and prioritise workload.
Company Benefits
• We pay favourable rates depending on your experience.
• 29 days’ holidays per year (including Statutory).
• Automatic enrolment in Life Cover.
• Automatic enrolment in Workplace Pension Scheme.
• Cycle to Work Scheme.
• Free Parking.
Contact Donna Getty for an application form – donnag@tbfthompson.com
Return completed form to Donna Getty at TBF Thompson (Garvagh) Ltd, 6-10 Killyvalley Road, Garvagh, Coleraine, BT51 5JZ
Closing 9 October 2023 @ 5.00 pm
TBF THOMPSON IS AN EQUAL OPPORTUNTIES EMPLOYER
Vehicle Technician – TBF Thompson Truck and Van Centre - Portadown
Job Description
Vehicle Technician – TBF Thompson Truck and Van Centre - Portadown
Reporting to: The Service Manager
In today’s competitive business climate, it is more important than ever to have a professionally qualified and highly skilled workforce. Various crafts and skills are required to ensure the Company’s increasing success and profitability. Ideally applicants should possess good formal educational qualifications, as well as NVQ or City and Guilds certificates in your chosen field.
The successful candidates must be capable of following the repair process from fault analysis to completion.
PDI work as well as road testing vehicles will also be required. Technicians are responsible for carrying out inspection and service routines, repairs and testing in a safe manner and in accordance with our dealer standards. You will be a team player working closely with workshop and service department colleagues.
Hours or work are from 8.30 am to 5.00 pm Monday to Friday. You will be required to be flexible about Saturday work and to participate in the 24/7 breakdown service known as DAFaid.
Requirements:
• Fully time served.
• A practical knowledge of diagnostic equipment.
• A full and valid driving licence.
• HGV 1 Licence would be advantageous.
• Ability to work in a busy workshop environment on your own and as part of a team.
• An awareness of Health and Safety.
Responsibilities
1. Effective and efficient repair of vehicles systems as instructed, within designated repair times and in a safe manner.
2. Vehicle inspection.
3. Vehicle servicing.
4. Vehicle defect diagnosis and repair.
5. Preparation of vehicles for PSV.
6. Inform line manager if work cannot be completed as promised and not to carry out additional work without authority.
7. Communicate with Parts department to obtain parts required and inform your line manager if a vehicle is awaiting parts etc.
8. Complete job write-up after finishing work.
9. Report equipment/facility faults to your line manager.
10. Maintain own tools in a safe and efficient condition.
11. To be fully aware of the company’s quality policies and procedures.
12. Drive company vehicles in a safe and legal fashion and keep vehicles tidy.
13. Attend and successfully complete factory training as required.
14. Any other duties as are deemed appropriate.
Company Benefits
• We pay favourable rates depending on your experience.
• 29 days’ holidays per year (including Statutory).
• Automatic enrolment in Life Cover.
• Automatic enrolment in Workplace Pension Scheme.
• Cycle to Work Scheme.
• Free Parking.
Contact Donna Getty for an application form – 028 2955 6204 or email donnag@tbfthompson.com
Return completed form to Donna Getty at TBF Thompson (Garvagh) Ltd, 6-10 Killyvalley Road, Garvagh, Coleraine, BT51 5JZ or by email.
Closing – 9 October 2023 @ 5.00 pm
TBF THOMPSON IS AN EQUAL OPPORTUNTIES EMPLOYER